Returns & refund policy

Effective date: July 9, 2026  ·  Seller: StudzSupply LLC, d/b/a Studz Electric Supply, 37142 N Longview St, San Tan Valley, AZ 85140.

Studz Electric Supply wants you to order the right material with confidence. This policy explains how to return in-stock product and how refunds are issued. It applies to purchases made at studzelectric.com and through our counter.

30-day returns on stock

Unused, resalable stock in its original, unopened packaging may be returned within 30 days of delivery for a refund of the product price. Product must be free of markings, cut lengths, or installation, and include all original components and labels.

How to start a return (RMA)

• Email support@studzelectric.com or call (888) 555-0142 with your order number and the items you want to return.
• We issue a Return Merchandise Authorization (RMA) number and return instructions. Do not ship product back before you have an RMA — unauthorized returns may be refused.
• Pack items securely in the original packaging and write the RMA number on the outside of the carton.

Refunds

Once we receive and inspect the return, we issue the refund to the original payment method. Refunds typically post within 5–10 business days depending on your bank or card issuer. You will receive an email confirmation when the refund is processed.

Restocking & return shipping

• Return shipping is paid by the customer unless the return is the result of our error (wrong item shipped, defective on arrival, or a shipping error).
• A restocking fee of up to 15% may apply to large, special, or bulk returns; this will be disclosed before you ship anything back.
• For an item that arrived damaged, defective, or incorrect, we cover return freight and send a replacement or full refund at your choice.

Non-returnable items

• Cut-to-length wire & cable and other made-to-order product.
• Special-order, non-stock, or factory-direct items.
• Used, installed, or modified product, and items missing original packaging or labels.
• Clearance or closeout items marked “final sale.”

Damaged or defective on arrival

Inspect your shipment on delivery. If product arrives damaged or defective, contact us within 5 business days with your order number and photos so we can file a carrier claim or manufacturer warranty and get you replacement material quickly.

Warranty

Products carry the manufacturer’s warranty as listed for each item. Warranty claims outside our return window are handled with the manufacturer; contact us with your order number and we will help coordinate the claim.